| Our
Commitment to You
Thank you for using JAM Software!
Our team of Technical Support
personnel is ready to help you at anytime
you need it. We are committed to providing
you with the best quality of service and
endeavour to keep you out of the hassle
of technical difficulty while using our
software.
Our technical support contact
details are:
Telephone:
+61 2 9799 1017 (1-300 number available
to M.E.D. Full Subscribers outside Sydney.
Please call us for the number.)
Fax:
+61 2 9799 4042.
E-mail:
support@jamsoft.com.au
Working Hours:
Mon-Fri, 8.30am - 5.30pm (you can access
support through e-mail if contacting outside
working hours).
Technical
Support Structure
For JAM Productivity and
Time Management Software users (such as
Smart Alarms, JAM Custom Diaries, etc.),
we trust that you will find the software
easy to use and to understand. However,
at any time, you can contact the Technical
Support for assistance.
For our Medical Electronic
Desktop (M.E.D.) Software Users, to help
you benefit from the maximum advantage we
can offer at the Technical Support department,
we feel that it is important you understand
the way our support system works. There
are basically two types of support we offer:
-
Subscription-based Support/Maintenance
('full' maintenance)
Subscription-based
maintenance is a form of service that
we offer to entitle you to a full 12-month
access to our Technical Support without
any further direct cost. The maintenance
is paid up-front and includes all upgrades
for the M.E.D. software you have purchased
(full maintenance). In addition, we offer
lower rates of on-site visits and other
services as required, as well as a usual
30% reduction in prices of other software
and hardware purchased through JAM. We
reoutinely recommend this option to all
users, especially to new users and those
relying heavily on support.
- Pay-As-You-Use
('non-subscriber')
To
access Technical Support, you do not have
to be a subscriber. There is a system
we call "Pay-As-You-Use", in
which you only pay for the amount of time
spent by our Technical Support staff.
We usually recommend this to experienced
users who do not require much support.
Heavy users of support will usually save
more on subscription-based support due
to high level of support usage.
- Upgrade
Subscriber ('upgrade only' maintenance)
If
you have decided that you only need the
'Pay-As-You-Use' support, you can also
choose to subscribe to only the upgrades
of the M.E.D. software that you have purchased
(without the up-front paid support). You
basically pay for the support as you use
it, but still receive regular software
upgrades.
You can obtain a full benefit
comparison between these different types
of maintenance by clicking here.
For further information on the subscriptions,
please do not hesitate to contact us.
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